About Operations Support As a Solution
MS3 is creating the standard for outsourced technical and development operations and support. Our staff brings years of technical leadership that spans decades and covers every domain where enterprise technology is brought to bear. MS3 also has a depth of knowledge and experience in the domains we support that is second to none. We have deep partnerships and experience with the most respected brands in our industry, including Red Hat, MuleSoft, Amazon, IBM, and Microsoft. With these and other partners we are able to provide technical support that is unrivaled anywhere in the world.
Providing flexible customer centric solutions with the highest level of satisfaction means our clients rest easy knowing their technical operations are the best our industry offers.
Support Operations Service Levels
Economy
- Prod – 24 Hr Response
- Unlimited Online or Email Ticket Creation
- Daily Monitoring of the Integrations
- Maintenance of Runbooks
- Resolve all Issues with Mulesoft Connectors
- Update Anypoint Processes
- Anypoint Production Support
- Mulesoft Support Liason
- Business Hours Support**
- 14 support hours per month
Standard
- Prod – 8 Hr Response
- Non-Prod – 24 Hr Response
- Unlimited Online or Email Ticket Creation
- Critical Issues Eligible for Standard Business Hours Phone Support
- Daily Monitoring of the Integrations
- Maintenance of Runbooks
- Resolve all issues with Mulesoft Connectors
- Update Anypoint Processes
- Anypoint Production Support
- 1 MS3 Customer Support SLACK Account for Instant Communication and Extended Resource Interaction and Support
- Support via email
- Coordinate Endpoint Downtime with Business Users
- Manage Anypoint Scaling
- Sandbox Environment Support and Maintenance
- Mulesoft Support Liaison
- 3rd Party Application Support Liaison
- Business Hours Support**
- 20 support hours per month
Platinum
- Prod – 2 Hr Response
- Non-Prod – 8 Hr Response
- Unlimited Online or Email Ticket Creation
- Critical Issues Eligible for 24×7 Phone Support
- Daily Monitoring of the Integrations
- Maintenance of Runbooks
- Resolve all issues with Mulesoft Connectors
- Update Anypoint Processes
- Anypoint Production Support
- MS3 Customer Support SLACK Accounts for Instant Communication and Extended Resource Interaction and Support
- Support via email and phone
- Coordinate Endpoint Downtime with Business Users
- Manage Anypoint Scaling
- Sandbox Environment Support and Maintenance
- Mulesoft Support Liaison
- 3rd Party Application Support Liaison
- 24x7x365 Support
- 32 support hours per month
Questions about transforming your
organization with Operations Support?
